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UW-Madison Libraries Strategic Goals for 2002-2003 as Aligned with the UW-Madison Campus Strategic Plan

  • Promote Research

    The University of Wisconsin-Madison Libraries are partners in the teaching and learning missions of the University of Wisconsin as they seek to prepare students for their professions, for citizenship, and for a lifetime of continual learning. The goals of the libraries include providing access to and delivery of information resources to faculty, students, and staff. To that end the libraries develop, organize, and maintain collections that will support and enhance the curriculum, provide access to information worldwide, and teach skills necessary to identify, locate, evaluate, and use resources. Over the next year we will be working closely with faculty and students to increase access to materials and research and to assist faculty in integrating these resources into their curricula.

    Print Collections

    Printed books and journals remain an indispensable resource for many academic disciplines, particularly the humanities. For many parts of the globe, print publication continues to be the dominant means of scholarly communication. Consequently, the library system devotes a large proportion of its collection budget to building and maintaining print collections. These collections are heavily used by the UW-Madison academic community, by other UW campuses, and by scholars worldwide. During the next year we will continue to develop, manage, and provide access to these resources to meet the needs of the UW-Madison research and teaching community.

    • Evaluate and manage collection resources
      With budget constraints it is important to evaluate the collection (print and electronic) to maximize resources. This will include redefining overlapping collection areas (specifically between Health Sciences Library and Steenbock Library) and maximizing use of space by eliminating duplicate back-runs of journals.

    • Continue journal cancellation project
      The UW-Madison libraries cooperate with other UW libraries to cancel duplicate and high-cost subscriptions from commercial publishers while at the same time working to maintain the overall strength of the journal collection and to negotiate cost-effective licenses for academically useful online publications.

    Electronic Resources

    The libraries continue to expand the scope and infrastructure for technology-based resources and information access to meet the research needs of the university community and to provide access to information worldwide. Projects during the coming year will include:

    • Build a University-Wide Digital Repository for Academic Content
      The libraries will expand their digital library infrastructure to support a digital repository for images, audio, and textual materials on any subject. The primary focus of the repository will be to host materials which faculty need for instruction and research, often consisting of faculty-owned materials. Another component of the repository will be to enable faculty to submit various types of electronic materials themselves without needing library interaction. These often would be pre-prints and unpublished research papers as well as supporting materials.

      The libraries have begun working with faculty in creating digital images to be hosted as part of the repository. There will be a major effort in fall 2002 to expand this initiative, as well as provide support for e-prints. E-prints are electronic versions of faculty papers. Repository materials would either be openly available on the Internet or limited to the University of Wisconsin for educational uses.

    • Expand Locally Created Digital Resources
      The libraries will continue to develop and expand digital library resources, adding significantly to the collection in areas such as Decorative Arts, Ecology, and the Wisconsin Idea. Over the next year, additions to the digital library will more than double. Proposals from faculty for materials that will be used for teaching and research continue to be the highest priority, regardless of subject area. Over 75 percent of projects to date have involved faculty or departments.

    • Evaluate New Databases and Expand the Scope and Ease of Search Capabilities
      The libraries will evaluate new system products which will enable a single search of multiple commercial databases from different vendors – eliminating the need to always search multiple resources to find relevant information. We will also be assessing another product that links citations found in journal databases or in references at the end of articles with the actual online full-text article.

    • Expand Online Information and Services
      "Live Help," the successful online reference service piloted in the spring, will be expanded to many more workstations and resources to enable students and staff to electronically "ask" questions of reference staff in real-time.

    • Universal Borrowing
      The libraries' book delivery and interlibrary loan services will be combined into one system which will make the services easier to use and more consistent across campus libraries. This service allows faculty, staff, and students to easily obtain circulating items from any UW System library.

  • Advance Learning

    The UW-Libraries serve as a vital resource for the academic community by delivering services and by providing environments for intellectual work and collaboration. In 2002-03 campus libraries will be focusing efforts on collaboration with faculty and students that will develop this sense of community through new programs to enhance learning, develop more interactive resources and services, and provide learning spaces that are comfortable and safe.

    Undergraduate Experience

    One of the primary goals of the libraries during 2002-03 is to develop learning communities and new programs that will support an enhanced learning environment for undergraduate students. We have programs in place that will improve the first-year experience for students, provide greater access to libraries and materials for students on- and off-campus, and connect students more closely to the library and the resources they need to be successful.

    • Expand First-Year Interest Groups (FIGS) Participation and "My Librarian"
      Over the next year the libraries will expand upon a collaborative effort between the libraries, instructional staff, and students. In 2001-02 College Library participated in the FIGS Program that allowed library staff to create a more personalized library learning experience for undergraduates. For this pilot, College devised a program called "My Librarian," a personal librarian program for four FIG sections. Students in each section were assigned a College teaching librarian. In addition to providing the usual Comm-A library instruction sessions for these sections, the assigned librarians also provided extra services, such as creating a research guide for the section's class topic, and making themselves individually available (via AOL Instant Messenger, e-mail, or in person) to the students as "their librarian" for the semester. College also provided regular group study space for the FIG sections that did not have a residential hall associated with them.

      This level of personal service was found to be very successful in reaching students who might be tentative about approaching a reference desk and in promoting librarians to undergraduates as people who are willing to help them. College Library will continue to look for ways to be involved in the expanded FIGS program and also plans to implement more fully the "My Librarian" idea with the Communications Requirement A classes.

    • Open Book Café
      College Library staff are working with the director of the Wisconsin Union to redesign and remodel a large first floor room that overlooks Lake Mendota to create a place where students can congregate for both study and relaxation. The room will have tables for groups and comfortable seating. The Union will provide a fresh coffee, juice, and light snack service that will be open in the evenings when student use of the library is heavy. Computers will be provided by DoIT for e-mail and Internet access in addition to tables with ports to the campus network and wireless transmission for students with laptops and wireless cards. A collection of popular recreational books, videos, DVDs, and audiotapes will be located in this room along with a selection of current newspapers. This will also be a place in which the library will hold reading programs and other special events.

    • Late-Night Library Access
      Memorial Library will launch a pilot project offering 24-hour library service during the 2002-03 academic year. This new service is intended to provide a safe, comfortable facility for academic work and an alcohol-free gathering place for students to work together during late-night hours. The project was initiated at the request of students with the support of the campus administration. The library is working with campus police and with custodial services to maintain an orderly and secure library environment during late- night hours.

    Professional and Graduate Experience

    Promoting services to graduate and professional students is becoming a more integral part of the Library and Information Literacy Instruction program. Additionally, the library will continue to participate in programs that will further contribute to the capstone certificate programs and promote services to distance learners.

    • Partnership with New Biotechnology Master's Program
      This new initiative is a model of a collaborative effort between the libraries and other departments and programs on campus. With funding from the Wisconsin Biostar initiative, the UW-Madison will begin offering a master's degree in Biotechnology this fall. The master's degree in Biotechnology is a part-time distributed learning graduate program designed to meet the needs of working professionals. Since many of the students and faculty will be non-traditional students requiring access to services and resources from a distance, the UW-Madison Libraries will provide students and faculty with a suite of services and resources they can access from their home or office. These services and resources will include: Web-based course guides and tutorials, Library Express document delivery, book retrieval, distance circulation and interlibrary loan, electronic reserves, proxied access to licensed databases, e-journals, and e-books, and reference services via phone, e-mail, and our new Internet chat based service called Live Help.

    • Collaboration with University of Wisconsin Learning Innovations (UWLI)
      University of Wisconsin Learning Innovations (UWLI) is an e-learning support organization specializing in custom courseware design, development, and state-of-the-art learning services. UW-Madison Libraries and University of Wisconsin Learning Innovations continue to discuss the development of models for integrating the delivery of library services and resources within course management and learning management software. Such collaborations will help the UW-Madison Libraries to enhance access to our resources and services for our distance and distributed learners.

    • Continue Participation in Capstone Courses
      The Library and Information Literacy Instruction program participated in capstone programs designed to create a bridge between academic life and the "real" life students will encounter following graduation. Steenbock Library is working with the CALS Instructional Improvement Committee to integrate information literacy formally into the capstone curriculum.

    Lifelong Learning

    Over the next year the libraries intend to continue participation in the development of programs and services for non-traditional students of all ages.

    • Collaboration with Equity and Diversity Resource Center
      A partnership with the UW-Madison Equity and Diversity Resource Center (EDRC). In Fall 2002, the libraries will launch a Web site that will provide materials and readings for workshops and institutes sponsored by EDRC. The Web site will be used to deliver these materials online to the campus community and those taking part in various diversity education initiatives. Additionally, the library has agreed to purchase 100 new titles that will be added to the collection to support the Center. Links to the Web site will be available through the UW Libraries Web site as well as through the EDRC. A second phase of the Web site development will provide a more interactive service by hosting chats and threaded discussion lists.

    • Diversity Training and Training/Orientation of Student Employees
      The libraries will continue to support diversity through regular involvement in the Summer Science Institute and NASA Sharps, PEOPLE, and the Information Technology Academy. College Library will continue to provide instruction for the Advanced Academic Placement and TRIO Programs.

    • International Student Orientation
      Libraries staff will also continue participation in the International Student Orientation Program and Students of Color Orientation Program.

    • Literacy Instruction
      Libraries will continue to participate in providing information literacy instruction for several Ethnic Studies requirement classes including Sociology 220 and African Studies 201.

    Increased Support for Faculty

    • Integration of Library Digital Resources with Course Management Systems (CMS)
      As faculty increase their use of Course Management Systems (such as WebCT), the libraries will work with faculty to insure that the libraries' digital resources can easily be integrated and used by teaching faculty and staff with the CMS tools. Library staff will work closely with faculty and staff who use these technologies to identify additional resources that would be valuable for the library to provide in electronic format. The library will also be investigating the possibility of linking these materials to the e-reserve system.

    • Implement Information Literacy across the Curriculum Initiative
      As a result of a 1999 study of the Comm-B component, the campus Verbal Assessment Committee recommended that an information-literacy-across-the-curriculum program be implemented. The Library and Information Literacy Instruction program is working to expand information literacy into the core curriculum by working with specific departments to build in required sequences of modules linked to core classes in the major. Such integration will ensure that students develop, through repeated research opportunities in several courses in their major, the skills and strategies needed to search core resources and to select and evaluate retrieved information in that discipline. This model provides the opportunity for further collaboration with faculty in the design of library-based instructional sessions based on the content of the course. Each program will be designed together with faculty from that department, coordinating course objectives, outcomes, and assignments with information literacy objectives. The inclusion of these modules into curricula across campus underscores the value that faculty and staff place on information literacy.

    Increased Access to Resources

    • Expand the Book Express Program
      Memorial Library is extending a service that uses Interlibrary Loan requests to identify current books that should be added to the collections of the UW-Madison Libraries. The concept for the "Book Express" program was tested at Memorial Library for two years. It was developed in collaboration with Purdue University Libraries as both library systems developed, implemented, and evaluated this new service concept. Student research areas are often "hot topics" or interdisciplinary in nature, and these student-driven acquisitions will diversify the collections. The Parents Enrichment Fund will help support this effort and will add approximately 550 patron-suggested titles to the collections.

    • My UW Campus Portal
      Consistent with the campus portal, My UW, the libraries will expand the library portal offerings and capabilities to enable students, staff, and faculty to create personalized pages of library and other resources which are of personal interest to them.

  1. Accelerate Internationalization

    The libraries have recognized for a long time the importance of providing materials to support area and international studies on campus. Providing international collections and access to global information resources in support of UW-Madison international studies programs will continue to be a strength and high priority for the library system.

    • Develop Portal to Asian Internet Resources (PAIR)
      A new collaborative effort with the University of Wisconsin-Madison Libraries, Ohio State University Libraries, and the University of Minnesota-Twin Cities Libraries, will develop a Portal to Asian Internet Resources (PAIR). The goal is to improve access to Internet resources from Asia. The project will support the information needs of various user communities including faculty and staff at secondary and university levels, instructors and students of less commonly taught Asian languages, business professionals, and government offices. PAIR will employ a three-pronged approach encompassing teaching, outreach, and preservation strategies. PAIR will build on the accomplishments of the Digital Asia Library (DAL) which has created a Web-based catalog of quality Asian Internet resources.

    • Further Enhancements and Expansion of Digital Asia Library (DAL)
      The next year will include further developments of the DAL by experts in Chinese, Southeast Asian, and Japanese materials from Ohio State University and the University of Minnesota. DAL is a searchable "digital library" developed to enhance access to Internet resources relevant to the study of Asia. The site includes collecting and cataloging materials generated in Asia, English-language resources, and those published electronically in non-Roman alphabets.

    • Improved Access to Japanese Materials
      Memorial Library Interlibrary Loan-Borrowing (ILL) and WILS will begin participation in two AAU/ARL Global Resource Programs to provide improved access to Japanese materials. The first is a document delivery service with the Waseda University Library (Japan). We will borrow and lend books and receive and provide copies of journal articles. The second program is a Global Interlibrary Loan Framework used to exchange books among North American and some 60 Japanese libraries.

  2. Amplify the Wisconsin Idea

    In keeping with the Wisconsin Idea and fostering academic and community partnerships the libraries will continue to reach out to state and local organizations. Through outreach programs like the Silver Buckle Press and the Parallel Press publications, On-the-Road presentations, and coordinating the federal documents depository program, the libraries will improve and expand their role as a source of knowledge and research that benefits the public and citizens of Wisconsin.

    • Continue Outreach Partnerships
      Over the last year the On-the-Road partnership with the Chancellor's Office and the Alumni Association has made presentations by the libraries one of the most important program sources in the campus speakers' bureau. These presentations have expanded the outreach programming of the campus and continued the tradition of contributing to the intellectual life of Wisconsin.

    • Expand Ventures of the Parallel Press
      The Parallel Press has supported the Wisconsin Idea of making scholarship readily available to Wisconsin citizens. Through scholarly book publishing the imprint has been able to meet growing demand generated by providing parallel editions of these publications online. During 2001-02 the libraries published new editions of works by such UW scholars as E.B. Fred and Ira Baldwin. Over the next year the libraries will expand the number of the Parallel Press publications.

    • Federal Documents Depository Program
      During the next year the UW-Madison Libraries will assume responsibility for coordinating, distributing, and processing the federal documents depository program. This was previously the responsibility of the Wisconsin Historical Society (WHS), however, due to budget cuts the WHS will no longer be able to perform this role. Assuming these responsibilities will further enhance the contributions the libraries can make in providing information and resources for the state and local communities.

  3. Nurture Human Resources

    The library system will continue to support staff development by providing training opportunities and support for all levels of staff. The libraries are committed to supporting and promoting diversity through collaborative efforts with other departments, through Library and Information Literacy Instruction programs offered to students and staff, as well as internally through training and staff development.

    • Promote Diversity - A New Collaboration with Equity and Diversity Resource Center
      UW-Madison Libraries are investing and partnering in the UW-Madison Equity and Diversity Resource Center (EDRC). EDRC provides leadership and education to the campus community on "principles of equity and diversity to promote respectful and supportive work and learning environments." In Fall 2002, the libraries will launch a Web site that will provide materials and recommended readings for workshops and institutes sponsored by EDRC. The Web site will be used to deliver these materials online to the campus community and those taking part in various diversity education initiatives. Additionally, the library has agreed to purchase 100 new titles that will be added to the collection to support the Center. Links to the Web site will be available through the UW Libraries Web site as well as through the EDRC. A second phase of the Web site development will provide a more interactive service by hosting chats and threaded discussion lists.

    • Support Diversity Through the Library and Information Literacy Program
      The campus Library and Information Literacy Program supports diversity through regular involvement in summer programs including NASA Sharps (a program for minority high school students interested in science or engineering), PEOPLE, Information Technology Academy (ITA, a program designed to teach students about technology and encourage young people of color to have an interest in information technology careers), AAP, and TRIO. Librarians have taught 35 sections of English as Second Language classes, reaching 495 international students. The LILI Program regularly participates in the International Student Orientation Program. Memorial Library provides information literacy instruction for several Ethnic Studies requirement classes including Sociology 220 and African Studies 201. Campus libraries also participate in the Students of Color Orientation program.

    • Nurturing a sense of community
      A staff development workshop will be conducted this October (with support from an Academic Staff Development Grant) to address topics of leadership, communication, balance, and civility in the workplace. GLS staff participated in the Campus Forum 2008 and as a result plans are being formulated to promote diversity values and training within our student orientation for student employees and supervisors. The libraries will work with other campus services to improve the campus climate and promote a welcoming environment for all constituents.

    • Equity Action Committee
      The Equity Action Committee continues to participate in all search activities within the libraries to raise awareness and promote diversity in all recruitment and hiring. In addition, the library system has increased support to its Research Intern program with the goal of attracting more individuals from under-represented groups to the field of academic librarianship.

    • Local Community Involvement
      Library staff continue to participate in the Madison Community Action Plan, a program to hire disadvantaged youth for summer employment. An award this year from CAP provides ongoing support. The library system was described as "a star in their program."

  4. Library Operations

    Technical Services

    • Develop and implement plan to track technical services costs
      Develop and implement plan including the design of customized reports for tracking costs and productivity for specific technical services processes, e.g., ordering, invoice processing, copy cataloging, and original cataloging.

    • Create database to track usage of electronic journals
      Create a new database to track usage information of electronic journals. The use statistics database will assist the libraries' efforts in determining which journals, print and electronic, indicate a high cost per use.

    • Convert at least 100,000 new catalog titles from card collection
      As a result of a contract signed in late spring with OCLC, the conversion of the catalog records for a large library collection will proceed more quickly over the next fiscal year. It is expected that at least 100,000 titles will converted in 2002-03.

    Physical Space

    The UW-Madison Memorial Library reached its optimum working capacity (75 percent full) in the summer 2002. Nearly all of the libraries on the Madison campus have exceeded their intended working capacity. The Wisconsin Historical Society Library, which serves as the North American History resource library for UW-Madison academic programs, has far exceeded the absolute storage capacity of its shelving. Over-capacity library storage results in higher operational costs, impaired bibliographic control (i.e. things get lost), and damage to library materials. Therefore, over the next year the libraries will:

    • Develop detailed plans for compact storage of library collections in the basement areas of Steenbock Library and Middleton Health Sciences Library.
    • Determine whether compact shelving can be safely installed in the Special Collections vaults of Memorial Library.

    Additionally, campus libraries will to continue to redesign and remodel spaces for collaborative learning and independent study in a safe and attractive library environment:

    • Remodel teaching facilities in Memorial and create a new facility in Wendt Engineering Library to allow for more effective instruction.
    • Refurnish the west corridor of Memorial Library.
    • Plan and implement first and second floor Memorial Library service area consolidation.
    • Publicize new spaces for collaborative group learning activities.
    • Plan new spaces for conducting instructional programs.
    • Plan projects in Memorial and in Steenbock libraries to consolidate building entrances/exits, consolidate public service points, and create new uses for library space.

Submitted by Kenneth Frazier, September 2002




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