Ask a Librarian

Frequently Asked Questions (FAQ)

  1. Who can use Ask a Librarian?

    This service is intended primarily for current students, faculty and staff of UW-Madison. Anyone may use the service, but we can only provide limited assistance to those outside the campus community.

  2. Chat: What are the Ask a Librarian Chat Hours?

    The core Ask a Librarian Chat hours are:

    During Fall and Spring Semesters:
    Monday to Thursday: 8am-11:45pm
    Friday: 8am-5pm
    Sunday: 1pm-11:45pm

    During Summer 8 Week Summer Session:
    Monday to Thursday: 8:30am-8pm
    Friday: 8:30am-5pm

    Note: Library staff may be available to take your questions at other times. Please check the Ask a Librarian page to determine if a librarian is available to chat.

    During Summer (August) Intersession:
    Monday to Friday: 8:30am-5pm

  3. Chat: Are session transcripts saved?

    Yes, transcripts are saved and used by UW-Madison librarians in order to improve our services to you.

  4. Phone: What are the Ask a Librarian Phone Hours?

    The Ask a Librarian phone hours are:

    During Fall and Spring Semesters:
    24 hours a day / 5 days a week

    Sunday at 10am through Friday at 11:45pm
    Saturday: 10am to 11:45pm

    Note: Hours may vary during breaks and holidays.

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